Credit card fees and charges (2024)

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Late payment fees

We won’t charge you a late payment fee if you don’t pay your monthly minimum payment. However, it may impact your credit score.

Avoiding late payment

You could set up a Direct Debitto avoid late payment. Once you have, the payments are taken automatically, so you won't have to remember to make a payment each month. You can also change your payment date to one that's more convenient.

If you don’t want to set up a Direct Debit, we must receive your payment before the agreed date. We usually process any payment we receive before 5pm the next working day (Monday to Friday, not including bank holidays).

If you don’t pay off your balance

We charge interest on your credit card balance each month. You can check how much interest you may get charged in the Interest Summary Table on your credit card statementin our Internet Bank.

If you miss a payment, you can make a payment to your credit cardonline, over the phone or in branch.

If you’re struggling to make your minimum payments, we’ll do all we can to help.

Going over your credit limit

You won't get charged if you go over your limit, but we'll add the amount owed to your minimum payment on your next statement.

Your credit score may be impacted if you go over your limit regularly, so you should bring your account within your limit as quickly as possible.

We’ll let you know

If you’re close to your credit limit, we’ll contact you either by text or email. So, it’s important we have up-to-date contact details for you.

You’ll get alerts even if you’ve opted out of marketing.

Interim payments

Interim payments are when you pay additional money to your card during a statement period.

Making an interim payment will get your account back within the limit sooner than if you wait for your next statement and due date. We apply interim payments to your balance as soon as we receive and process your payment.

As we calculate and apply interest per day, interim payments will reduce the interest you’ll be charged on your outstanding balance.

Balance transfer fee

Apart from promotional offers, we charge a 2.4% balance transfer fee or £5, whichever is greater.

This does not include our interest on balance transfers.

Cash advance or withdrawal fee

You may have to pay a cash advance fee of 2.5% of the amount or £3, whichever is greater, when you use your card to:

  • take out cash in sterling or a foreign currency (for example, from a cash machine)
  • buy foreign currency, or
  • pay for traveller’s cheques.

This does not include our interest on cash advances.

Foreign currency fee

All our credit cards offer worldwide commission-free purchases.

This does not include our interest on foreign currency.

Not sure why you’ve been charged?

If you’re still not sure why you’ve been charged, our Credit Card Services Team are happy to help.

Call us

Monday to Saturday, 8am to 8pm
Sundays and bank holidays, 9am to 5pm

UK: 03456 00 66 11
Abroad: +44 2476 43 89 97

Credit card fees and charges (2024)

FAQs

What are the fees for using credit card? ›

The average credit card processing fee ranges between 1.5% and 3.5%. Just where do all these fees come from, and what can a merchant do to minimize them?

What fees are charged for each credit card company? ›

Interchange rate
Credit card networkCredit card interchange fee ranges
MasterCard1.35% + $0.00 % to 3.25% + $0.10
Visa1.15% +$0.25 to 2.70% + $0.10
Discover1.56% to 2.40% + $0.10
American Express (for OptBlue merchants)1.43% to 3.0% + $0.10
Jan 10, 2024

Can I charge my customers a credit card processing fee? ›

Credit card surcharges are optional fees that merchants charge customers who use a credit card to pay at checkout. Surcharges are legal unless restricted by state law and are limited to 4% of the total transaction.

In what states is it illegal to charge credit card fees? ›

To date, only two states and one jurisdiction still outlaw the use of credit card surcharges. They are a result of non-qualified transactions of different communications methods.: Connecticut, Massachusetts, and Puerto Rico.

How much does Visa charge per transaction? ›

What are the average credit card processing fees for merchants?
Payment networkAverage credit card processing fees
Visa1.15% + $0.25 to 3.15% + $0.10
Mastercard1.15% + $0.05 to 3.15% + $0.10
American Express1.10% + $0.10 to 3.15% + $0.10
Discover0.05% + $0.22 to 2.40% + $0.10
Apr 2, 2024

What is the most common credit card fee? ›

The most common fees you could encounter are:
  • Interest charges. ...
  • Late fees. ...
  • Card replacement fees. ...
  • Balance transfer fees. ...
  • Returned payment fees. ...
  • Foreign transaction fees. ...
  • Over-limit fees. ...
  • Cash advance fees. A cash advance fee refers to using your credit card to take out cash.

Do credit cards have hidden fees? ›

“Non-qualified” Transaction Downgrades

That's your first red flag that you're falling victim to one of the most expensive hidden fees of credit card processing. Non-qualified transactions are found on what's called “tiered pricing” and mean that you're paying more than you have to.

How to avoid credit card fees? ›

You can avoid some of the most common credit card fees by choosing the right card, keeping an eye on your credit limit and paying off your balance on time each month.

Who pays the 3% credit card fee? ›

Each time a merchant accepts and processes a credit card transaction, they pay a processing fee to the appropriate financial institution. A credit card surcharge (or cc surcharge) is a fee enforced by the merchant to compensate for some of the cost of payment processing.

How much do Visa and MasterCard charge merchants? ›

How much do credit card networks charge for processing fees?
Credit card networkProcessing fee range
American Express1.43 percent + $0.10 to 3.30 percent + $0.10
Discover1.40 percent + $0.05 to 2.40 percent + $0.10
Mastercard1.15 percent + $0.05 to 2.50 percent + $0.10
Visa1.15 percent + $0.05 to 2.40 percent + $0.10
1 more row
Oct 16, 2023

Why are credit card fees so high? ›

Therefore, there's more risk involved, thus a higher fee to cover the unpaid transactions from payment delinquency or fraud. There may be further fees yet to be paid by a consumer. These too answer the question of why credit card processing fees can be high.

Is it legal to charge a 3% credit card fee? ›

In 1985, California passed a law (Civil Code section 1748.1) that prohibited merchants from adding a surcharge (an extra fee) when customers pay by credit card instead of cash.

Can businesses charge 3% for using a credit card? ›

After a class action lawsuit against Visa and Mastercard, businesses won the right to mark up card-based purchases to help cover their added costs. Surcharges may be up to 4% of the purchase at most but are often around 2% to 3%, in line with the seller's processing fees.

Can merchants charge 2% extra on credit card payments? ›

Credit card surcharging

This practice is legal in all but four states — Connecticut, Maine, Massachusetts and Oklahoma — additionally, Colorado caps the surcharge fee at 2%. It is also important to note that surcharging is not allowed for debit cards, even when they are run as a credit transaction.

Why are Amex merchant fees so high? ›

So Why Does American Express Have Higher Processing Fees? The American Express business model is based on the rewards they offer for using their card brand to pay for purchases. And because they believe they attract a more affluent customer, they claim their cardholders make more purchases and buy higher priced items.

How much do credit card companies make in fees every year? ›

The report found that in 2022 credit card companies charged consumers more than $105 billion in interest and more than $25 billion in fees. Total outstanding credit card debt eclipsed $1 trillion for the first time since the CFPB began collecting this data.

What percentage does Amex charge merchants? ›

The American Express (Amex) and Visa merchant fee structures necessitate careful consideration for businesses. Visa generally imposes lower interchange fees, ranging from 1.15% plus 5 cents to 2.40% plus 10 cents, in contrast to Amex's higher fees ranging from 1.43% plus 10 cents to 3.30% plus 10 cents.

How much does Amex charge merchants? ›

Visa and Mastercard tend to charge merchants processing fees between 1.5 percent and 2.5 percent to accept their credit cards, whereas American Express charges 2.5 percent to 3.5 percent.

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