What does perpetual license mean?
If you purchase a perpetual license, it is yours forever. Included in your perpetual license, you receive 4 hours of assistance with our Support Team and a single year-long access to new memoQ version releases. After one year, you will need to renew your SMA to continue accessing new features and support.
If you choose a yearly subscription, there are no additional costs for support and maintenance. Pay your yearly fee and access all the memoQ translator pro features as well as the latest updates and free support.
What is the SMA? (Support and Maintenance Agreement)
A year after your initial memoQ translator pro license purchase you will be asked to pay for the SMA fee.
The SMA (Support and Maintenance Agreement fee) is a yearly, continuous fee that cannot be skipped.
While the SMA fee payment is not obligatory, as your license is perpetual, it is highly recommended you keep track of the SMA fee, as it cannot be skipped.
We advise you to renew your SMA each year when getting close to the expiration date. Each year is payable. If you haven’t renewed your SMA in three years, you would need to pay all 3 years to enjoy the latest version of memoQ.
The SMA renewal date is always counted from the date of your initial memoQ license purchase. This date cannot be changed when renewing your SMA.
How much is the SMA for translator pro?
One year of SMA costs 144 EUR/164 USD.
What is the validity of my SMA?
The SMA is a yearly fee. Your SMA is counted from the day of your first purchase. The date of your first purchase will indicate when you will need to renew your SMA.
Can I just extend my SMA from today?
It is possible to renew the SMA on any day, however, please keep in mind that the first purchase date will always indicate when the SMA should be renewed for another year.
Can I still use my translator pro license if my SMA is not valid anymore?
Yes, you can still use translator pro, as your license itself is perpetual. The only limitation of not renewing your SMA is that you will not be able to download newer versions of memoQ, and you will not be eligible to receive help from the Support Team.
Where can I renew my SMA?
Please follow our guide for further instructions here.
My SMA expired, how much do I need to pay to download the current version?
Please calculate the number of years elapsed since your first purchase and multiply it by 124 EUR or by 154 USD. In order to make a correct calculation, use the first purchase date as it is the indicator of the SMA renewal date.
Can I still use my translator pro license if my SMA is not valid anymore?
Yes, you can still use translator pro. The only limitation of not renewing your SMA is that you will not be able to download newer versions of memoQ, and you will not be eligible to receive help from the Support Team.
If I see a discount for new translator pro license purchase, can I use it for my SMA renewal?
Buying a completely new license and renewing the SMA are two completely different options, however, we run regular campaigns for expired SMA renewals via email.
Please notice:
We advise you to renew your SMA each year when getting close to the expiration date. Each year is payable. If you haven’t renewed your SMA in three years, you would need to pay all 3 years to enjoy the latest version of memoQ.
