Legal Holds - Box Developer Documentation (2024)

A legal hold is a process that an enterprise can use to preserve all forms ofpotentially relevant information when litigation is pending or reasonablyanticipated. Applying a hold to items prevents any user from deleting them fromBox.

Legal Holds can be managed and assigned to folders and files through the BoxAPIs.

Legal Holds are a feature of the Box Governance package, whichcan be added on to any Business Plus or Enterprise account.

Policies, Assignments, and Holds

Working with Legal Hold Policies requires a developer to work with threedistinct resources.

  • Policies: A Legal Hold Policy describes the general behaviorof the hold. It determines which files should be affected, based on the dateand time the files were created or updated.
  • Assignments: A Legal Hold Policy Assignment is a relationbetween a policy and custodian. In this case, as custodian can be a user,folder, file, or file version. Creating an assignment puts a hold on all thefile versions that belong to the custodian. For example, if an assignment iscreated on a folder the policy is applied to all file versions within thatfolder.
  • Holds: A File Version Legal Hold represents all the policies thatare assigned to a specific file version. Note that every file version can havea maximum of one file version legal hold and this hold contains a list ofevery assigned policy.

Example Use Case

If an order of discovery is received or the customer is part of an ongoinglitigation, a legal hold policy can be created to keep track of everything thatneeds to be held. The actual holding is done by assigning a policy to a specificfiles or folder. When the holds are no longer needed, the policy can be releasedby deleting the assignment.

Required Scopes

Before using any of the Legal Hold APIs, an application must have the GCM andManage Legal Hold scopes enabled. These are not available in theDeveloper Console and need to instead be enabled by contacting customersupport.

Legal Holds
 - Box Developer Documentation (2024)

FAQs

What is a legal hold process? ›

A legal hold, also known as a litigation hold, is the process by which organizations preserve potentially relevant information when litigation is pending or reasonably anticipated. By issuing a legal hold, organizations notify custodians about their duty not to delete ESI or physical documents relevant to a case.

Why does litigation hold? ›

A litigation hold helps ensure that the company complies with its duty to preserve information, including electronically stored information (ESI), in litigation or in connection with an investigation.

What happens after a legal hold? ›

After the eDiscovery legal hold has been issued, all the custodians need to send an acknowledgment of the same. You must keep receipts of these acknowledgments that will help prove that the custodians had an understanding of what their obligations were.

How do you respond to a legal hold? ›

If you get one of these, the best response is to first contact your business attorney. The notice should be as specific as is reasonably possible. The purpose is to put a business on notice that the data identified in the letter might be needed in a dispute. Beware that ignoring the notice can be problematic.

What triggers a legal hold? ›

A legal hold is triggered when a “reasonable anticipation of litigation” arises or when there is a legal obligation to preserve potentially relevant evidence.

What is a triggering event for a legal hold? ›

A triggering event, such as a lawsuit or regulatory investigation, signals the need for a legal hold. When an organization becomes aware of a triggering event, it must act quickly to initiate the legal hold process and notify relevant custodians of their preservation obligations.

What is considered a triggering event for a legal hold? ›

At times, there may be a clearly recognized event: the receipt of a complaint or demand letter, notice of a lawsuit, or initiation of a regulatory action (e.g., an Equal Employment claim). Or it may be something less black and white, such as an ongoing contract dispute, an employee complaint, or a customer concern.

How do I remove a legal hold? ›

To remove a legal hold from a specific document: Open the document. From the Actions menu, select Edit Legal Hold. In the Edit Legal Hold dialog, click the X next to a legal hold to remove its link to the document.

What is the difference between a legal hold and a chain of custody? ›

A legal hold refers to the procedure implemented by an organization to protect all pertinent information when there's a reasonable expectation of litigation. On the other hand, chain-of-custody pertains to the documentation or record-keeping of all data collected throughout a case's duration.

What is another name for a legal hold? ›

A litigation hold -- also known as legal hold, preservation order or hold order -- is an internal process that an organization undergoes to preserve all data that might relate to a legal action involving the organization.

What is the legal hold policy? ›

Policy Definitions

“Legal Hold” means a written (which may be by email or other electronic means) directive issued by OGC directing the retention of Records related to an Investigation or Litigation.

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