Frequently Asked Questions
Whether you prefer to make payments by mail, phone, online, or automatically recurring, we’ve got you covered with multiple payment methods.
All you need is your loan number, Social Security Number, and property ZIP code to create your account.
Transfer customers: You can use your new Mr. Cooper loan number or the loan number you had with your previous servicer.
We’ll send your first monthly statement within 30 days of your transfer date.
Your account was transferred because your previous servicer sold your loan to us, your new servicer. Mortgage loans are frequently sold between servicers. Read more
The terms of your loan remain exactly the same. This means your interest rate, monthly principal and interest payment, and repayment timeframe are all identical to what they were with your previous servicer. Read more
