Teleperformance | Outsource Accelerator (2024)

Teleperformance is a BPO company based in the Philippines. Founded in 1996, this company has grown to over 380,000 employees based in 83 countries.

Teleperformance offers digitally integrated business services to support customer experience management, business process services, and back-office services. Teleperformance provides digital solutions to many industries, including Retail e-commerce, Energy & Utilities, Healthcare, and Financial Services.

Locally, this BPO company has 45,000 employees and operates over 30,000 workstations, which are located in 22 sites across the country, including Manila. Baguio, and Cagayan de Oro.

The Philippine Economic Zone Authority (PEZA) has awarded Teleperformance the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence awards at the Asia CEO Awards.

Teleperformance has also received the award for Outstanding Volunteer by the National Economic Development Authority. Starting in 2020, this BPO company was certified as a Great Place to Work for three years in a row.

There are three main categories for Teleperformance’s services, along with various subcategories.

CUSTOMER EXPERIENCE

• Customer Care
• Technical Support
• Sales
• Social Media
• Chat
• Accounts Receivable
• Interpretation and Translation

BACK-OFFICE SERVICES

• Back-Office
• Content Moderation
• Finance and Accounting
• HR Services
• Visa and Consular Services
• Trust and Safety

DIGITAL TRANSFORMATION

• Analytics
• Market Research
• Voice of the Customer
• Intelligent Automation
• CX Consulting
• Digital Platforms
• CX Lab
• Cloud Campus
• Transformation and T.A.P

Teleperformance’s website has a link to each subcategory, which provides an in-depth look at what each service entails.

Teleperformance’s pricing

Pricing varies by service, and by filling out the contact form on the company’s website, potential clients can discuss their business needs.

In addition to its BPO services, Teleperformance’s website also has other resources. Resources include the Teleperformance blog, the TP Talks podcast, and the White Paper Strategic Insights, which provides valuable information on many topics.

For example, if you are interested in the topic, Is Pay-TV Evolving Fast Enough to Maintain Consumer Attention? you can download the White Paper, and highlights include:

• Adoption of streaming and cable Pay-TV
• Key metrics for the sector
• Generational differences
• Recent changes in consumer behavior
• Channel usage and preference trends
• Self-service analysis

Mike Lytle (Chief Executive Officer)

Mike Lytle is an experienced contact center professional who has dedicated over two decades to Teleperformance. Lytle has worked in tech support, customer service, chat, and much more.

Joey Marquez (Chief Operations Officer)

Jose Luis “Joey” Marquez is Teleperformance’s current Chief Operations Officer. Marquez has three decades of experience in management in industries such as retail, financial services, healthcare, and technology.

Travis Coats (Director of Client Services)

Travis Coats has a history of developing high-performing teams. Coats is highly trained in customer care and contact center operations. In addition to being the Director of Client Services, other roles he has include Executive Vice President and Managing Director.

Teleperformance’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [emailprotected] or call .

https://www.glassdoor.com/Overview/Working-at-Teleperformance-EI_IE9779.11,26.htm

https://www.crunchbase.com/organization/teleperformance-group