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How would you rate DHL?
Top Positive Review
“Clothing”
JavierR.
10/10/23
I don't know if DHL has alot of backup work but this time was a fast delivery, I'm assuming they usually handle international delivery.But up till now they have never misplaced any of my packages that's a plus.
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Top Critical Review
“Honestly the joint worst delivery company in the country…”
OllyB.
9/11/23
Honestly the joint worst delivery company in the UK. No way of active tracking, drivers do not get in contact if they cannot find address, no live tracking, no way of contacting customer service, phone kept hanging up and not let me go past tracking info, sent emails, left messages, tried calling NOTHING all day. The urgent package i needed today is delayed again because of the obsolete systems this inefficient company is utilising. Please update your systems. You can hire me if you want it would be easy!
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Reviews (872)
February 7th, 2024
Absolutely terrible. I updated my settings to have them do a no contact delivery and leave it at my door and they don't. Instead they don't deliver at all because they said there was no confirmation from concierge. What part of no contact did we miss here? How are they still in business? Going one step further makes a world of difference.
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Clothes
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Helpful (1)
February 6th, 2024
Verified purchase
I was overseas and sent a package homeward with DHL to arrive when I returned- it was small enough not to need to pay customs. DHL sent it back without informing me, lied about calling me 3 times, denied any wrongdoing, and refused to refund. I'm a poor student and had to pay over 100$ again. I went with FedEx next, which is far more reliable.
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Helpful (0)
February 9th, 2024
Worst service provider I had ever seen.Twice they did not delivered in time simple envelope with important documents!
Never choose DHL, definitely this is garbage/rubbish service which deserves zero score.
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Helpful (0)
January 26th, 2024
DHL scam
Sending my items which cost around 80 euros.
Paid 160 euros courier charge but still they took 98 euros from receiver in the name of customs.
If we need to pay in every customs why they didnt inform us before. Why this $#*!ing company taking 160 euro delivery charge!
Totally scam.
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Helpful (0)
February 12th, 2024
Customer service is incompetent. Do not ship anything through DHL if it needs to be delivered in a timely manner. Don't call customer service, they lie to you. I had one lady tell me that only 1 out of 10 people receive packages at the time tracking shows will be delivered. So they lie about your delivery date. They have no idea where my package even is even though tracking shows it at a DHL center. Customer Service is rude. I don't know how they are even in business. How do you operate a business while lying to your customers.
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Helpful (0)
1 review
3 helpful votes
December 11th, 2020
I paid for express shipping and it showed up 6 days late. Only reason I gave it 2 stars is because the customer service guy was nice and helpful.
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Helpful (3)
February 10th, 2024
Twice in the last 2 weeks I've had shipments picked up in Colonial Heights, VA, just 2 hours away from my home near Staunton VA. They've taken the order to Raleigh, NC, 250 miles away in the opposite direction. It has set in their warehouse 2 nights, before being shipped out. These orders take at least 5 days to arrive. The 4 previous orders came via FedEx/USPS and arrived the day after I ordered them.
Tip for consumers:
No
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Supplements
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Helpful (0)
February 29th, 2024
Needed a small package sent to my wife and daughter in the Philippines. Maria was very helpful and knowledgeable about how to send the package. My wife just called and let me know the courier for DHL just hand delivered the package to her! Fast service at a far price. Very professional for professional!
Tip for consumers:
Very professional and helpful
Products used:
Dhl courier service
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Helpful (0)
November 23rd, 2021
As you guys can see, they gave me number to call their team. Nobody gave me answer about my shipment. Called them since9 to 3 in a evening. Waiting for their call. Cut the call without listening me. No supervisor or no manager to hive clear answer. They are just sitting in a customer care and transferring my call here to there. I used express service, this is even not regular service.
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Helpful (13)
January 8th, 2024
My first time ever dealing with this company and they delivered my package to someone in a whole different city from where I live and someone signed for it and still didn't recover my packages that had $200 worth of items in there. The customer service is, horrible with communication and following up and also I still haven't got my money back from the careless mistake this company driver made.
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Helpful (1)
February 20th, 2020
Don't use DHL courier service! Terrible service! For an exorbitant fee they promised to deliver a letter from AB to AZ in 3 days (still a long time for express service) but package still hasn't arrived 5 days later! No refund available because we didn't pay even more to guarantee a "time" of delivery. I could have had the letter here quicker by snail mail for $4. Won't ever use this "express" service again!
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Helpful (29)
January 12th, 2024
I shipped a parcel from India to usa which didn't get delivered, they said it's delivered but didn't provide me with any picture as proof. Rather than just not delivering the product they are very rude.
Tip for consumers:
Pathetic service extremely rude and unhelpful
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Food and clothes
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Helpful (0)
December 29th, 2023
I ordered medication for my cat from the USA a month ago through DHL Express. It's supposed to be transported on ice, and typically, it arrives within 8 days. Unfortunately, I'm still waiting this time. The medication is expensive, and after a month in containers, I can just throw it away since it should be kept cold. It's disheartening. When I contacted customs, they claim not to have it, but DHL insists customs is holding it. This has been my worst experience ever.
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Helpful (1)
July 14th, 2021
I literally never got delivered something to home from this company besides the fact that I was waiting inside for the delivery. They must pay very little to their drivers as they never ring the bell and just leave the notice. Not mentioning packages being sent back to the sender for no reason and in less than 7 days after the abovementioned "delivery". Terrible. Avoid at all costs if possible.
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Helpful (10)
July 21st, 2020
I do not recommend DHL service. My parcel was damaged and had a big slit. Customer service claim it was damaged during transit and they can't do anything about it, typical push their responsibility away response. Driver delivered item without informing me my parcel was damaged and strategically hidden the cut parcel so I couldn't see. Spend your money on better services.
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Helpful (15)
January 25th, 2024
Twice in the last month I had a package coming from Japan that they said that they attempted to deliver the package at my business but didn't even pull in the parking lot. SERIOUSLY! Customer service is practically worthless when requesting help. DO NOT USE DHL!
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Helpful (0)
January 10th, 2024
I can't believe this company is still in business. Anytime I've ever had something shipped to me via DHL, the actual delivery time was weeks beyond the estimated delivery dates and that is only when I actually received my packages. Half the time my stuff got lost in shipping only to spend a month of getting the runaround between DHL and the company that used them as the carrier to ship my items. This outfit needs to pull the plug and call it quits. They can't get anything right. I would rate them negative stars if I could.
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Coat
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Helpful (0)
February 8th, 2024
They delivered my box in the wrong location! This is an Int'l shipment from my family.I called customer service Frank and said they'll email after 2hrs but NONE! I emailed them but only apoligizes but still NO RESOLVE on my issue! Where is my box?! We trusted you! Very disappointing service!
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Helpful (0)
January 23rd, 2024
Dhl express is the worst service I've ever used. I had a package that was supposed to deliver on 6 January and now it is the 23rd and it's still in the original country, Brazil. I've tried to speak with him to see what is going on, but they just say it's a custom, but that is not true. From what I've read from other people take shipments from customers and then they send it the cheapest way possible and whenever they have space and then blame it on customs so they don't have to pay back customers
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Helpful (0)
March 29th, 2021
Unfortunately I have had packages delivered from DHL twice! Both times the delivery drivers have lied and said no one was home at the time of delivery I have been tracking the package all day and sitting all day I can literally see when someone is approaching my door these drivers are just lazy! I called customer service and all you get is attitudes I'm sick of it I will not use this service ever again!
Tip for consumers:
Please use another delivery service!
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Helpful (8)
February 7th, 2024
DHL claimed that my address "didn't exist" even though their tracking map clearly and accurately showed my address. When I called their customer service just minutes after the driver "couldn't find" my address, I was informed that they have no way to contact the driver! So I had to change to a different address and it will not be delivered for at least two more days (if it is delivered at all). How is it that drivers cannot find a building that is clearly marked on their own map? Or that there is no way to call the drivers and have them actually do their job?
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Helpful (0)
December 22nd, 2023
It's ridiculous. I used express shipping and paid extra money so it would get here faster. It's going to take an extra 5 days more to get here than the LATEST expected delivery date. My package has been sitting in houston, which isn't but an hour away from where i live and has been on hold for the past 3 days. My package would've gotten here sooner if i used standard shipping, which was a free option. Very disappointed and will NEVER be using dhl for a delivery again. Absolutely poor poor service.
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Helpful (1)
August 24th, 2020
I've been listening to "Thank you for your patience while holding" for the last 43 minutes. I don't think anyone is working at DHL. Unfortunately, I have to continue to hold. Just hope someone will pick up the line. Businesses can blame on Covid for everything. That's including poor customer service.
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Helpful (9)
February 21st, 2024
If I could leave 0 stars I would. Waited 2 days after being notified that my parcel would be arriving. Both days they said they couldnt get access. LIARS! Sack the lazy assed delivery person!
Shipment no **************
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Helpful (0)
April 1st, 2021
Verified purchase
I wrote a negative review of DHL some months ago and was told it had been read by 11,891 viewers.
I hope those same viewers will read this comparatively positive review of DHL.
DHL is no different than USPS, FedEx, UPS, eBay or Pitney Bowes in not providing accurate or detailed information on their shipments and on occasion providing blatantly false information. 80% of most Customer Service Reps are dismissive and/or rude. I applaud the 10-20% of them who sincerely do wish to help, but are restrained by institutional policy to make complainants go away by not even providing their own employees with access to the information that they may need. Added to that is the problem with AI robots and scripted technologies attempting to answer your enquiries. Those "AI"s often amount to "Arrogant Ignorance." Shippers do not want to provide any information on shipping problems since that might negatively impact their business. Consequently they regard it as "proprietary information." After several FOIA requests to the USPS they would not provide statistics on the actual help they gave on average to searches, shipment transit times, sorting equipment damage, damaged and/or lost items. Recently Ebay would not provide information on why a shipment to Spain was returned by Spanish Customs even though Ebay has access to DHL and Pitney Bowes who prepared the documentation. Do they wish to correct the root causes of shipping problems? Or do they wish to simply ignore them? Here is the illegible documentation I received so far...
My advice is to do your own research on the shipment you question. Contact all the shippers who handled your item. Keep records of all your calls and investigations and provide the shippers with all that information. Escalate, escalate, escalate. Ask for complaint and ticket numbers. Ask the names of the people you speak to and where they are located (what country)? Keep a record of all of this.
Confirm for yourselves whether my experiences match yours.
Advertising, Public Relations, Persuasive Technologies, PSYOPS and MISO are all varying technologies of obfuscation, mis/dis/information and propaganda. CAVEAT EMPTOR.
Tip for consumers:
Document everything. Be persistent with inquiries. See answers to your questions using multiple resources.
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This is a review of shipping companies which seem to share the same faults.
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About the business
DHL is the global market leader in the logistics industry. DHL commits its expertise in international parcel, express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers.
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