How to Restore Microsoft 365 Data: The Definitive Guide (2024)

Microsoft 365 holds your organization’s business-critical data. However, despite its stringent security and convenient accessibility, the risk of Microsoft 365 data loss at your end due to human error, cyber attacks, or system failures remains ever-present. A study by ESG reported that 81% of the companies surveyed have suffered Office 365 data loss. It’s essential to have a Microsoft 365 backup and recovery plan in place to ensure your data is safe and recoverable when needed. Read on for the complete list of ways to restore Microsoft 365 data, with our definitive guide to Microsoft Office 365 data recovery. This includes stepwise instructions Office 365 restore options for Exchange, Teams, SharePoint, and OneDrive data.

Before restoring your Microsoft 365 data, you need to determine the type and cause of data loss. Did you lose entire Exchange accounts or a couple of emails or OneDrive files or SharePoint sites or Teams channels or messages? Was it due to accidental deletion, a malware attack, or an issue with the software? Knowing the type and cause of the issue helps you to understand the nature of the problem, and plan your recovery accordingly. Once you’ve determined the cause of data loss, you can start the data restoration process.

#1 How to Restore Office 365 Exchange Data

Office 365 Restore using the Deleted Items and Recoverable Items Folders

Your first stop to restore Office 365 data would be checking for the deleted Exchange email in the Deleted Items or Trash folder.

How to Restore Microsoft 365 Data: The Definitive Guide (1)

If theDeleted Itemsfolder is emptied by the user, you have to check theRecoverable Itemsfolder.

How to Restore Microsoft 365 Data: The Definitive Guide (2)

Office 365 Data Recovery of Litigation Hold items via eDiscovery

To recover M365 data from the Litigation Hold, log in to your Microsoft 365 account and navigate to the Exchange Admin Center. You must be part of the eDiscovery Manager role group. Use the Content Search eDiscovery tool to search for emails in mailboxes or public folders of Exchange Online. The data can be downloaded in PST format, but keep in mind that the folder structure will not be preserved. On locating the mailbox export this data to PST files.
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Microsoft 365 Recovery with Existing Archival or Retention Policies

If Microsoft 365 archival/retention policies have been setup, follow the video below to see how to recover Microsoft 365 data from the archive.

Read these blogs for further details on Microsoft Account recoveryand how to recover Office 365 email.

#2 How to Restore Microsoft 365 OneDrive Data

Office 365 Restore via the Recycle Bin and Second-stage Recycle Bin Folders

When you delete something from Microsoft OneDrive, it gets deleted from all devices that are synced with it, including local and cloud storage. However, you can still find the deleted files in the Recycle Bin folder when accessing OneDrive on the web. If you cannot find the file, click on the Second-stage recycle binat the bottom of the page.

Just keep in mind that the items in the Recycle Bin and Second-stage Recycle Bin folders will be permanently deleted after 93 days, unless the administrator has changed the timeframe.

How to Restore Microsoft 365 Data: The Definitive Guide (5)

Microsoft 365 OneDrive Recovery with Existing Archival or Retention Policies

As with Exchange email, if Microsoft 365 archival/retention policies have been setup, you can recover OneDrive data from your archive.

#3 How to Restore M365 SharePoint Data

Check the Recycle Bin and Second-stage Recycle Bin Folders

When you delete something from SharePoint it first goes to your SharePoint Recycle Bin. If it is not there, check your Second-stage Recycle Bin. Accessing and restoring deleted files from the second-stage recycle bin is only possible for administrators.

Restore Deleted SharePoint Sites

As an admin, you can use the SharePoint admin center to restore entire deleted sites . To access the deleted sites in your SharePoint Online admin portal, log in as a global admin or SharePoint admin. Then, navigate to SharePoint under the Admin centers located on the left-hand side of the page. Finally, click on Sites and select Deleted sites. Then proceed to select the site that you wish to recover.

#4 How to Restore Microsoft 365 Teams Data

Recover Teams Messages via the Compliance Center

When you delete MS Teams messages, they are not sent to the Recycle Bin. Instead, these messages are archived in the Compliance Center. If you have not enabled Compliance, then the messages are gone. But if you have enabled Compliance, you can go to Microsoft’s Compliance Center and use the Content Search feature to search and filter to find the messages. You then have to install the Microsoft Office 365 Export Tool to export the file as a .pst.

Limitations of Native Microsoft Office 365 Data Recovery Options

Native Microsoft Office 365 data recovery options are archival in nature and are not built for easy and quick recovery, particularly bulk data recovery. There is no provision for unlimited, point-in-time recovery. If no retention policy is set, you can only recover Microsoft 365 Exchange data from the past 30 days (Deleted Items) + 14 days (Recoverable Items). In the case of SharePoint/OneDrive data, if 93 days have passed since the deletion or if you have emptied the Second-stage Recycle Bin, your data cannot be recovered unless it has been placed in Litigation Hold or if you have set up Microsoft 365 archival/retention. Apart from taking up significant and costly storage space, restoring data from archives is tedious and time-consuming. Read this blog for further details on the disadvantages of the native Microsoft Office 365 backup and recovery policy.

In the study we mentioned at the start of this article about 81% of companies experiencing Microsoft 365 data loss, the 15% who had third-party backup, were able to fully recover their lost data. Data loss events are high-stress ones, particularly for the admins. Destress them with cloud backup for Microsoft 365. fast Microsoft 365 recovery from ANY point-in-time with CloudAlly Backup for Microsoft 365. CloudAlly pioneered SaaS backup almost a decade ago. Our robust automated cloud-to-cloud backup solutions arestringently secureandtop-rated. OurMicrosoft 365 backup solution provides comprehensive backup for Exchange (Mail, Calendar, Contacts and Tasks, Groups), Teams, OneDrive, and SharePoint. So you have complete end-to-end protection of all your Microsoft 365 data.

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How to Restore Microsoft 365 Data: The Definitive Guide (2024)

FAQs

How do I restore data from Office 365? ›

In the Microsoft 365 admin center, on the Microsoft 365 Backup page, in the Exchange section, select Restore. On the Select type of content page, you'll see Exchange mailbox content (emails, notes, contacts, calendars, and tasks) preselected. Select Next. Note that calendar restores aren't supported during the preview.

How do I recover data from Microsoft? ›

Press the Windows key, enter Windows File Recovery in the search box, and then select Windows File Recovery. When you are prompted to allow the app to make changes to your device, select Yes. There are 2 basic modes you can use to recover files: Regular and Extensive.

How do I get my Microsoft Office back after system restore? ›

To reinstall Microsoft Office after system restore, follow these steps: Check if Microsoft Office is still installed, retrieve the product key, uninstall and remove all traces of Office, download and reinstall the software, and finally, activate Office using the retrieved product key.

How do I recover my Office 365 account? ›

I forgot my Microsoft 365 password
  1. Go to your Microsoft 365 sign-in page.
  2. Under Sign In, select the link to reset your password (it says, "Need to reset your password?").
  3. Enter your email address, and then select Continue.
  4. Select a method for resetting your password. ...
  5. Select Send Link.

Is Microsoft 365 data backed up? ›

Microsoft 365 Backup provides ultra-fast backup and restore capabilities by creating backups within the protected services' data boundaries.

Where is my Office 365 data stored? ›

The answer varies depending on the Microsoft 365 application and its features. Some apps store your data in OneDrive or SharePoint, while others use their own specific storage services. Furthermore, access to Microsoft 365 applications depends on your Microsoft license and your administration settings.

Where are Microsoft recovery files? ›

Searching for AutoRecover files

If you have a Microsoft 365 subscription, check the following folder locations for backup files: C:\Users\<UserName>\AppData\Roaming\Microsoft\Word. C:\Users\<UserName>\AppData\Local\Microsoft\Office\UnsavedFiles.

Can you recover files from a Microsoft account? ›

If any OneDrive files or folders were deleted, overwritten, corrupted, or infected by malware, you can restore your entire OneDrive to a previous time. If you don't want to restore everything, you can also restore deleted files from the OneDrive recycle bin or restore a previous version of a file.

Can permanently deleted files be recovered? ›

The quickest way to recover files that have been permanently deleted from the Recycle Bin is with Windows File Recovery. You can also go into the File History of a file and restore a past version.

How do I recover a corrupted Microsoft Office File? ›

The Open and Repair command might be able to recover your file.
  1. Click File > Open > Browse and then go to the location or folder where the document (Word), workbook (Excel), or presentation (PowerPoint) is stored. ...
  2. Click the file you want, and then click the arrow next to Open, and click Open and Repair.

How to recover Microsoft Office 365 product key? ›

Login to the Microsoft account on their website. Go to the “Services & subscriptions” section. Find the Microsoft 365 subscription in the list and select it. You'll find the product key under the “Product keys” section on the details page.

What is Microsoft Restore? ›

System Restore is a Microsoft® Windows® tool designed to protect and repair the computer software. System Restore takes a "snapshot" of the some system files and the Windows registry and saves them as Restore Points.

What if I can't recover my Microsoft account? ›

If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day. Important: We recommend that you review the guidance for filling out the recovery form before trying the form again.

Can you talk to a person at Microsoft support? ›

For help from an agent, follow the Get help link below to chat or request a call—we'll call you so you don't have to wait. For even faster help, search for your topic on our site.

How do I access my Microsoft 365 account? ›

Go to Microsoft365.com and choose My account. If prompted, sign in with the email address and password that you used to set up Microsoft 365.

How do I reinstall my Microsoft Office? ›

Sign in to download and install Microsoft 365 or Office
  1. Go to www.office.com and if you're not already signed in, select Sign in. ...
  2. Sign in with the account you associated with this version of Microsoft 365. ...
  3. After signing in, follow the steps that match the type of account you signed in with.

Does factory reset remove MS Office? ›

Important: Resetting your PC (or using Fresh Start) will remove most of your apps, including Microsoft Office, third-party anti-virus software, and desktop apps that came pre-installed on your device. You will not be able to recover removed apps, and will need to manually reinstall these apps.

Why have I lost Microsoft Office? ›

There have been some reports that Office applications have become lost if Windows has restarted with an update in the middle of an Office update. You can search for your Office apps from the Windows Start menu. If necessary, you can go to Installed Apps in Windows Settings and start a repair.

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